This note came to us regarding one of our Service & Maintenance clients, a major retailer distribution operation in Dallas, TX, and the experience it had with our technician. With a power conveyor out during the evening, the night before a holiday, he needed fast assistance.
“Tuesday night (July 3) we experienced a significant conveyor failure on night shift. The belt on a straight conveyor section leading into a critical area had broken and wrapped around the drive unit. A huge mess on the night before a holiday.”