Tonight’s Undercover Boss on CBS features GSI Commerce CEO Michael G. Rubin, and as my wife and I were watching it, the loading, order picking and packing segment brought home the difficulties of these operations. It’s a somewhat rare mainstream glimpse into large scale distribution operations.
The order picking segment from GSI’s Lexington, Kentucky distribution center in particular stressed the disadvantages associated with walking in order picking operations. Armed with RF guns, the pickers tow order picking shelf carts between picking aisles. They leave the carts in a center aisle and move down rack aisles where inventory is stored in bins.