Although this incident took place in a big-box warehouse store, it could have happened in any number of industrial warehouses across the country. The presence of order pickers, shoppers, or others in a rack aisle is a top safety concern, in particular if the aisle on the other side of the rack row is being restocked. Most likely this accident was caused by a push from the opposite side of the racks.

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This note came to us regarding one of our Service & Maintenance clients, a major retailer distribution operation in Dallas, TX, and the experience it had with our technician. With a power conveyor out during the evening, the night before a holiday, he needed fast assistance.

“Tuesday night (July 3) we experienced a significant conveyor failure on night shift. The belt on a straight conveyor section leading into a critical area had broken and wrapped around the drive unit. A huge mess on the night before a holiday.”

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“We keep making mistakes”

Mistakes happen, but in order picking operations, reducing the number of errors is critically important. Order picking is the last touch point between you and your customers. When it comes to customer relations, it’s more important than any public relations, press releases, or websites your company can create. No matter if you’re shipping direct to consumers or to another processing operation, customers are directly impacted. Not only is the customer with the incorrect order harmed, so are potential future customers who suffer because of inventory errors delaying orders.

What are some ways you can increase inventory accuracy related to order picking?

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“We need help before someone gets hurt”

The situation is familiar: in a busy warehouse or distribution center, you can have dozens or hundreds of order pickers that walk the floor with carts and clipboards or scan guns to pick orders for shipping. These are usually focused people who have the job in mind. After all, you’ve probably told them how speed is of the essence – which it is. The problem is that in many or most operations, there are also powered industrial trucks (forklifts, walkies, electric powered jacks) operating in the same space, often in cramped pallet rack aisles. And guess what? They’re busy and focused on the job, too.

And these two groups are working the same space, at the same time. It’s almost assured that if you have this situation, you’ve had accidents, or near-accidents — which you may never hear of, until the near-miss isn’t a miss at all.

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This month’s DCVelocity magazine featured its annual report on DC Metrics – a great tool for benchmarking your warehouse operations. The survey was issued to the magazine’s readers and members of WERC, by researchers from Georgia Southern University and a consulting firm partner.
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When you are considering an automated picking solution, you have lots of choices. One of the more frequent comparisons is between horizontal carousels and VLM’s – vertical lift modules. Both promise similar efficiency gains: they bring products to pickers rather forcing pickers to move to picking stations in shelving or racks. But which is best? That depends on what set of criteria you use, and what’s important to you.

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OSHA has recently released a guide to safety incentives, disincentives, and reporting issues. It’s worth a quick read if you manage a manufacturing, warehousing, or industrial facility.

This document focuses on reporting/non-reporting workplace injury issues. OSHA says that “Reporting a work-related injury or illness is a core employee right, and retaliating against a worker for reporting an injury or illness is illegal discrimination under section 11(c).”  Of course, smart companies want to know if there are unsafe conditions or practices. But what if your safety rewards program is discouraging employees from reporting incidents, or even near-misses?

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Everyone likes to see how they’re doing vs. their industry peers.  This isn’t just a natural urge to compare yourself, it’s a vital part of doing business.

Benchmarking, at the heart of it, is comparing your performance to others like you. You look at your business processes and outcomes, and how they stack up to the performance metrics of industry leaders, your peers, and the best from similar operations. In warehousing, it is particularly important to understand where you are, and where you could be with reconfigurations, tweaks, and innovations that others are using to improve their numbers.  What do you specifically measure? Typically this can include quality, cost, and time. Specifically, it can get much more complex.

At the end it helps you understand the success of your peers and how you can reproduce that success.

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Safety is always a concern for industrial operations, but visitors take the dangers to another level.

In a fast-paced distribution center, there is plenty of forklift traffic, moving conveyors, packing machines, carousels, and dock doors. Same with manufacturing; you have all kinds of production machinery, welding (human and robotic), and heavy material being handled, stacked, or processed, along with the forklifts and other handling equipment. It’s hard enough to keep your own people – the ones who should know the lay of the land – safe in these environments. But what about visitors who haven’t had the benefit of your safety training and the situational awareness that your employees develop over time?

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In warehouse & manufacturing operations, things get broken. They break in a number of ways, and it’s expensive. You’ve probably seen product broken or damaged in amazing and improbable ways  if you’ve been in this business for any length of time.

We had a client once buy a bunch of mismatched, used industrial shelving (not from us), only to see it collapse and dump thousands of tiny aircraft components on the floor. It had to be swept up and discarded since it was all mixed up and visually impossible to sort.

Those are extraordinary examples, but everyday inventory damage that cost “only” a few hundred or thousand dollars can savage your bottom line.

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