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Customer Retention and Your 3PL

March 14, 2017

picking warehouse 3PL

The biggest measure of success for a 3PL company – really, for any business – is the ability to retain existing customers while attracting new clients.  We all know it’s harder to attract new customers than it is to keep existing clients from being enticed to try another 3PL competitor, so it’s smart to strive for ways to provide more value. By targeting increased attention to providing on-time information, improving customer service,and utilizing user-friendly technology, your 3PL can help prevent existing customers from moving towards the competition.
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Laying the Groundwork for Using a 3PL Service

February 14, 2017

warehouse order picking area

Companies are utilizing 3PL services for their warehousing and shipping needs more often than ever. Many of the companies who choose to shift their operations to third parties are e-commerce entities that specialize in producing and selling a product and don’t want to run a storage and shipping facility. Others are traditional distributors, retailers, and others who believe that they should focus on core competencies.

If your company is considering a 3PL for its warehousing, shipping and logistics needs, what information do you need to have ready?

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Lean 3PL Warehousing—Create a Perfect Flow

January 31, 2017

Lean 3PL warehouse
Creating a lean warehouse or DC is not something a 3PL can accomplish overnight, but it’s something that can improve your efficiency, flexibility and ability to take on new business without expanding into new facilities or massively revamping existing ones.

It takes vision, planning, strategy, tools, foresight, patience and intelligent tactics. When your warehouse is lean, it will be easier to hold, inventory, and pull the most important goods. This helps you eliminate errors, increase throughput, and satisfy customers more comprehensively.

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For 3PLs, Flexibility is a Critical Business Goal

January 18, 2017

Automated distribution warehouse

3PL companies operate in an environment that demands rapid changes and requires continual evolution.

Client requirements can change in a week (or less). New business opportunities can spring up that were unanticipated a month before. From my days working for a 3PL, I know that the ability to swiftly change in order to satisfy both your customer’s increasing demands and those of an industry that never rests were a top priority. The problem? That’s easy to understand, but hard to do.

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Case Study: Zero Mountain Adds Frozen Storage in Unfriendly Terrain

November 22, 2016

Drive in rack at Zero Mountain Cold Storage

There is no storage space as expensive as frozen storage space, which is why companies work hard to maximize storage in these facilities. One of the industry’s most innovative companies, Zero Mountain Cold Storage, decided to increase capacity at its Fort Smith, Arkansas location. The company called on Cisco-Eagle to help it plan and execute nearly 1,200 pallet positions in a combination of freezer and cooler storage areas.

Here is how Zero Mountain found its solution

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What Does It Cost to Store a Pallet in Third-Party Storage

September 24, 2012

If you’re paying someone to store a pallet for you, what’s reasonable? Are you overpaying for convenience or location? It’s not easy to compare 3PL vs. 3PL, or even your own warehouse so you know for sure if you are getting value for your money. But there are some basic assumptions you can make to help you understand what you’re dealing with, the costs the 3PL may experience, and reasonable costs for your storage projects.

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Is the midwest the best location for your distribution center?

October 31, 2007

That’s what Todd Yadzi of the 3PL TAGG Logistics thinks, and writes in this Operations & Fulfillment article, “DC Operations Why Midwest is Best”. His basic premise is that operations on either coast slow an entire supply chain down and increase its costs. Part of this comes from the proximity issue (I suppose he’s thinking that you would spend more on a coastal DC’s for each coast than you would for one larger operation in the middle of the country). It makes sense in that land, labor and utilities are less expensive down the center than they are near the larger urban centers. He believes that if you’re shipping from coastal ports to your facility, it still makes economic sense to move product inland due to the higher carrying and transportation costs.

Take that a step (and a few years) further: as the NAFTA corridor matures, you will see areas that align with it receiving larger and larger amounts of cargo, not only from Central America, but from other areas as the Port of Houston capacity grows. This is already happening, and all that growth will travel north from Texas and into the heartland.

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