Material Handling Experts


Information on the products and techniques to better store, handle, and move products in your facility.

Benchmarking Warehouse Performance…What do You Measure, and How?

November 8, 2007

For about $110 (or half that if you’re a WERC member) you can buy the Warehousing Education and Research Council Manager’s Guide For Benchmarking. The book details different kinds of benchmarking, why you should benchmark, how to pick appropriate metrics & measurements, and analyze your company’s performance. It’s also got techniques for communicating to get the results you need. The group’s website describes it like this:

“As competition grows for dollars, time and resources, the demand to improve performance takes on greater importance. WERC developed this Guide to Benchmarking to help you unleash the power of benchmarking for your organization. You’ll read about the different kinds of benchmarking, why it’s important to benchmark, how to choose the right metrics, how to analyze your company’s performance, and techniques for communicating to get the results you need. Perhaps most importantly, you’ll learn how to develop a benchmarking strategy specifically for your operation.”

It’s a relatively short, 44-page read. It’s appealing to me because we stress performance measurement at Cisco-Eagle, and the metrics are perhaps the most difficult aspect of that. Get them defined correctly and everything else should fall into place.

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WMS on demand – is it for you?

October 29, 2007

You’re probably familiar with the software on demand movement. Hosted, web-driven software has been deployed to good success, particularly in fields like customer relationship management (CRM), with being the most famous. It’s good because smaller companies can utilize software that might have been out of reach in the past. You can quickly get a handful of seats and cut the service off, if it isn’t to your liking. It doesn’t require a large IT staff, doesn’t require hardware, or much in-house expertise to use these packages.

The last few years, WMS (warehouse management) software has started to trickle down from gigantic enterprises to mid-size and even small companies because the standard products have gotten better, requiring less customization and less (or easier) integration with back office, inventory, or enterprise systems. Now, it’s taken the next step — toward WMS on Demand. WMS software provider SmartTurn has introduced an on-demand product in the WMS space.

The company’s website claims that its package, which is hosted on SmartTurn’s servers, can handle purchasing, receiving/putaway, inventory control, order fulfillment, shipping, and mobile computing. SmartTurn offers demo versions and a free trial. Since its launch, SmartTurn has garnered more than 50 customer sites, spanning multiple industries including Warehousing, Beverage Distribution, Manufacturing, Retail, Medical Supplies & Devices, and Importers. The appeal is easy to understand: WMS without many of the things people hate about WMS — the increased IT load, the management of technical issues, the servers. In essence, all you have to have is a web browser.

The basic thing to remember when you automate is that automation isn’t really a solution. It’s a way to express processes in a systematic manner.

“By putting in an automated system, you become accurate,” said David Marshall, President and Chief Operating Officer of RobRoy, Inc. His company has implemented WMS, and stuck as closely as it could to standardized software rather than customization. “But you just get bad information faster if bad information is what you already have. An automated system won’t solve that problem. You have to solve a problem, then automate the solution.”

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