Operational & Maintenance Information:

Steel King Pallet Racks

If you have any questions or concerns,  email us or call customer service at 1-888-877-3861, or utilize our 24-hour response form.

• Installation guide

• Cisco-Eagle Service, maintenance & installation

• Use pallets of only the best quality. Broken or cracked boards, protruding nails, and other deficiencies can cause palletized loads to fall from racks, or cause dynamic racks to become jammed and inoperable. For extra security, a variety of pallet supports are available.
  

• Perform regularly scheduled inspections (at least annually) and maintenance of the rack system.

  Checklist for rack maintenance:

  • All hardware (including anchors) properly tightened.

  • All beam safety locks operational and fully engaged.

  • All racks plumb, level, and square.

  • No dents, kinks, or otherwise damaged components.

  • Load sizes and weights match original specifications.
    

• Replace damaged or missing beam safety locks immediately! Do not use beams without safety locks.

• Unload damaged racks immediately, and contact Cisco-Eagle for replacement parts (damaged reduces capacity, creating the potential for collapse and injury). Consider using barriers such as steel guard or column protectors to protect your rack from potential damage.
  

• Check finish and touch up chips or scratches, to prevent corrosion.
  

• Train the operators, and maintain the equipment they use in conjunction with the storage racks. Minimizing actual contact between the racks and the handling equipment is the most important factor affecting rack longevity. Educate rack users to avoid "impact loading" (dropping loads onto the rack), how to position loads for even distribution of load weight, report any rack damage, etc.
  

• Do not overload any rack component, bay, or system. Your storage rack is designed to support a specific load weight, in a specific configuration. Should your load weights or sizes change, contact us before using the rack to store the new loads. Using your rack in any manner other than originally configured could lead to rack collapse and injury.
  

• Be certain that fork truck is equipped to protect operator from accidental crushing against storage rack, loads, and other objects. If operators would be exposed to such dangers, contact the manufacturer and/or reseller of the forklift equipment, and demand that protective devices (such as a protective rear post on stand up type trucks) be immediately installed on the equipment to protect the operator.
  

• Be certain that fork truck is equipped to protect operator from accidental falls. Platforms upon which operators stand must be of a type that is approved by the lift equipment manufacturer and OSHA. Operators should be restrained or otherwise protected from falling off of the equipment. If operators would be exposed to such dangers, contact the manufacturer and/or reseller of the lift equipment, and demand that protective devices be immediately installed on the equipment. If you are concerned about items falling from racks, consider either wire rack backing or mesh net guards.
  

• Establish good housekeeping practices. Keep aisles clear of litter or obstructions, do not use aisles for floor stacking pallets. Keep aisle surfaces clean and free of ice and condensation, so handling equipment travel is not affected.
  

• Do you have any questions about your rack, its assembly, operation, or maintenance? We would be pleased to assist you. Contact Cisco-Eagle with any questions.