3PLs frequently serve as the central communication conduit between shippers, carriers, regulatory agencies and other supply chain participants as cargo moves in-bond and from port-to-port. As a result of this pivotal role in the marketplace, they are uniquely positioned to view scenarios that address the best methods to move goods as well as data. Innovative 3PLs are demonstrating that moving information better—re-purposing data, improving accessibility, enhancing visibility and supporting the latest data standards—helps move freight better.

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For years, WERC (the warehousing education and research council) has offered a warehousing certification process that’s in-depth, rigorous and detailed. Busy logistics and warehouse managers might ask, “why would I take the time?” That’s a good question. Here are some answers.

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Logistics pros are a lot like the offensive line on a football team: at their best, you know they are doing a great job, but their numbers never get called by television announcers. When they do talk line, it’s usually because someone committed a penalty or allowed a blitzing safety in for a sack. When the quarterback isn’t pressured and there are great running lanes, the line rarely gets mentioned. It’s kind of the same for 3PLs.

The goal of your 3PL should be to avoid those issues and remain unseen and unremarked on by end users.

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Winter is always coming.

While you might not be battling an army of zombie warriors, the seasonal surge in orders and fulfillment poised to engulf your 3PL warehouse can feel like a never-ending battle. Preparing for this fulfillment onslaught should be the goal for any efficient 3PL, so you can be ready for the inevitable increase in all facets of your business. By efficiently handling the high volumes of orders that flow through your warehouse during peak season, you’ll enjoy the spoils of higher production, correct shipments and overall customer/client satisfaction.

To enhance the preparation, you need to analyze each segment of your process and pick those that seem to be the biggest torment.

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E-commerce customers are increasingly comfortable with a buying experience that includes easy, free and frequent returns. Returns—and the issues involved with them—are nothing new for retail and e-commerce distribution, but the “new normal” of frequent returns offers 3PLs that can leverage their reverse logistics capacity a significant competitive advantage over competitors who can’t adapt to the new reality.

While some companies consider reverse logistics a necessary evil, those with well-managed returns programs can increase overall efficiency and profitability  while satisfying customers and increasing loyalty. They find ways to resell more returned products, and are able to dispose of or restock what they can’t resell more efficiently and with less environmental impact.

What are some ways to increase your returns capacity?

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You’ve heard this pitch before: If you just implement this software, or that machinery, or hire my consultant, or buy into this other program, you’ll realize amazing gains. You’ll be more productive; more accurate; you’ll work less hours. Things will be great.

You may really need to expand your facility, or install expensive new WMS software or add high levels of automation, but it’s always worth checking on process or facility layout changes before you take the plunge. What are some areas you should consider?

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It’s a good time to be in the third party logistics business. 3PLs are in demand with no end in sight as the warehousing industry copes with higher volumes, increasing e-commerce demands and challenging customer expectations.

This gives 3PL operators with a unique opportunity to build lasting relationships with key customers, suppliers, and retailers of their choice. However, this can also lead to an increased demand for quality service from warehouses and fulfillment centers. In order for 3PLs to succeed in this new environment, they must be ready to face increasing levels of customer and prospect expectations.

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Light-directed picking is the heavyweight champion when it comes to productivity gains, order picking speed, increased accuracy, and ease of operator development.

Because it’s 100% hands free and requires no headpiece, it’s also highly flexible for many challenging fulfillment operations. We’ve compiled ten ways to analyze your operation to determine if these systems would be a fit for you. Obviously, more specific information will be needed, but this should get you started.

We spoke with Lightning Pick’s Dave Broadfoot about the best ways to ensure you are making a good pick to light decision.

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The biggest measure of success for a 3PL company – really, for any business – is the ability to retain existing customers while attracting new clients.  We all know it’s harder to attract new customers than it is to keep existing clients from being enticed to try another 3PL competitor, so it’s smart to strive for ways to provide more value. By targeting increased attention to providing on-time information, improving customer service, and utilizing user-friendly technology, your 3PL can help prevent existing customers from moving towards the competition.
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Companies are utilizing 3PL services for their warehousing and shipping needs more often than ever. Many of the companies who choose to shift their operations to third parties are e-commerce entities that specialize in producing and selling a product and don’t want to run a storage and shipping facility. Others are traditional distributors, retailers, and others who believe that they should focus on core competencies.

If your company is considering a 3PL for its warehousing, shipping and logistics needs, what information do you need to have ready?

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