In a recent Catalog Success magazine, the following facts were reaffirmed: Three areas – picking, packing and returns – take anywhere from 60% to 80% of labor costs in your typical distribution operation. 60% of the average pickers’ time is spent walking. Not picking, not packing, not checking for quality and accuracy – walking. This is an activity that cannot add value to your operation or to your customers, so you should strive to eliminate it whenever possible. Not only does it waste time, it makes people tired, and tends to cause a loss in focus and can increase error rates.