{"id":12628,"date":"2018-03-22T08:00:56","date_gmt":"2018-03-22T13:00:56","guid":{"rendered":"http:\/\/www.cisco-eagle.com\/blog\/?p=12628"},"modified":"2026-04-02T14:53:46","modified_gmt":"2026-04-02T19:53:46","slug":"why-your-order-pickers-should-be-more-like-fast-food-workers","status":"publish","type":"post","link":"https:\/\/www.cisco-eagle.com\/blog\/2018\/03\/22\/why-your-order-pickers-should-be-more-like-fast-food-workers\/","title":{"rendered":"Why Your Order Pickers Should be More Like Fast Food Workers"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-33860\" src=\"https:\/\/images.cisco-eagle.com\/blog\/wp-content\/uploads\/2018\/03\/fast-food-worker-AS893957493.jpg\" alt=\"illustration of fast food worker with takeout bag and cup\" width=\"600\" height=\"410\" srcset=\"https:\/\/images.cisco-eagle.com\/blog\/wp-content\/uploads\/2018\/03\/fast-food-worker-AS893957493.jpg 600w, https:\/\/images.cisco-eagle.com\/blog\/wp-content\/uploads\/2018\/03\/fast-food-worker-AS893957493-300x205.jpg 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><br \/>\nOrder picking operations in today&#8217;s rapid, ecommerce-driven market are faced with increasing demand and customer expectations on one side, and a fluid labor pool on the other. This isn&#8217;t dissimilar to the labor challenges experienced by fast food companies.\u00a0What can you do to cope with this?<\/p>\n<p><!--more--><\/p>\n<aside class=\"tldr-summary\" style=\"padding: 10px 20px 15px 25px; margin-bottom: 50px; border-radius: 15px; border: 2px solid #e4dddd; margin: 4px 10px 4px 10px; box-shadow: 0 4px 8px 0 rgba(0, 0, 0, 0.2), 0 6px 20px 0 rgba(0, 0, 0, 0.19);\" data-type=\"summary\">\n<h4>TL;DR \u2013 Building a &#8220;plug &amp; play&#8221; order picking workforce<\/h4>\n<p>In a high-turnover labor market, distribution centers must adopt the fast-food industry&#8217;s approach to productivity: simplicity and rigid, modular processes.<\/p>\n<p>To manage a fluid workforce effectively, facilities should implement systems like light-directed picking that eliminate the need to read complex tickets or memorize SKU locations. By reducing the learning curve to a single day, companies can quickly onboard temporary workers and maintain consistent throughput despite constant labor &#8220;churn.&#8221;<\/p>\n<\/aside>\n<p><script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"BlogPosting\",\n  \"headline\": \"Why Your Order Pickers Should be More Like Fast Food Workers\",\n  \"name\": \"Why Your Order Pickers Should be More Like Fast Food Workers\",\n  \"description\": \"High-turnover in distribution requires simple, modular picking processes similar to the fast-food industry. Implementing technology like pick-to-light reduces training time to a day, allowing facilities to quickly onboard new labor and maintain consistent productivity despite high workforce churn.\",\n  \"url\": \"https:\/\/www.cisco-eagle.com\/blog\/2018\/03\/22\/why-your-order-pickers-should-be-more-like-fast-food-workers\",\n  \"datePublished\": \"2018-03-22\",\n  \"author\": {\n    \"@type\": \"Person\",\n    \"name\": \"Scott Stone\"\n  }\n}\n<\/script><br \/>\nLabor instability plagues longstanding regional distribution hubs like Dallas, California&#8217;s Inland Empire and Chicago, but it&#8217;s also hitting emerging markets such as Indianapolis, Central Florida and other areas where warehousing has taken off in recent years. Everywhere there is significant distribution, there are labor pool stresses.<\/p>\n<h3>#1: Understand that order pickers will leave you<\/h3>\n<p>It&#8217;s one of the more unstable segments of labor. Warehouse workers will jump for small hourly wage hikes, better hours, or a different shift. They will have options for other types of jobs in the same pay range. They may simply tire of the work and opt for something different. This is the world we live in, but it&#8217;s not impossible to circumvent. If your business is built around seasonal spikes, and you must onboard temporary or seasonal help, you&#8217;ll tend to have issues getting those workers up to speed for that work.<\/p>\n<p><img decoding=\"async\" style=\"float: right; width: 100%; max-width: 350px; height: auto; margin-left: 10px; margin-top: 10px;\" src=\"https:\/\/images.cisco-eagle.com\/blog\/wp-content\/uploads\/2018\/03\/light-picking-order.jpg\" alt=\"order picking in an ecommerce warehouse \" \/><\/p>\n<h3>#2: Make replacing people as easy as possible<\/h3>\n<p>If you want a predictable outcome\u2014such as an order picked the right way, the same way, every time\u2014you need a predictable process.\u00a0What goes in one end should come out the same, all the time every time. Fast food chains can quickly turn a kid on summer break into a competent employee who can make burgers, clean grills, take orders and work in the back room in a few days. For many tasks, the new worker is ready to go the same day she arrives. They work to make these various tasks modular and simple, because their customers expect consistent food\u2014and they expect it in just a few minutes. Their labor forces are at least as fluid as those in a warehouse.<\/p>\n<blockquote><p><em>Fast food companies can&#8217;t afford letdowns because a worker went across the street to wrap burritos rather than fry chicken. They have to be able to &#8220;plug &amp; play&#8221; their workforce. So should distribution centers.<\/em><\/p><\/blockquote>\n<h4>Strive for simplicity<\/h4>\n<p>Doing this means you design specific tasks for workers that almost anyone can execute the first day of work.\u00a0<strong>To be successful, these processes:<\/strong><\/p>\n<ul>\n<li>Have to hold up to change\/adaptable<\/li>\n<li>Must be flexible to client\/customer demand<\/li>\n<li>Must be easy to teach\u2014<em>and<\/em> easy to learn<\/li>\n<\/ul>\n<p>Constantly-moving labor pools\u2014like order pickers\u2014mean that your methods should be easy to teach and easy to learn. <strong>This means standardization, simplicity and repetition of critical steps.<\/strong> One of the methods we recently deployed was <a href=\"https:\/\/www.cisco-eagle.com\/vector\/826\/light-directed-order-fulfillment\">light-directed order picking<\/a> for an <a href=\"https:\/\/www.cisco-eagle.com\/vector\/2317\/educational-development-corporation\">e-commerce distributor of children&#8217;s books<\/a> with high order volumes and a rapidly-growing growing business. The technology allowed them to reduce training time to about a day, while it simplified picking. It meant that the company didn&#8217;t have to worry whether employees could even read a pick ticket, because the process became so simple.<\/p>\n<h4>Look for a system that does the following:<\/h4>\n<ol>\n<li><strong>Reduces the need to read a pick ticket.<\/strong> This piece of the process reduces the available labor pool because tickets must be printed in the picker&#8217;s native language, or rely on his literacy. A system that eliminates reading makes you faster and more accurate\u2014<em>and<\/em>\u00a0is easy to learn. It means you can assign any particular picker to any particular zone.<\/li>\n<li><strong>Reduces the need to learn where SKUs are stored.\u00a0<\/strong>If the employee can see the location by pick to light, he can work anyplace, on any line, at any time. This gives you much greater flexibility to move people around, to re-slot inventory or deal with temp workers.<\/li>\n<li><strong>Reduces the learning curve.<\/strong> Again, if you can get a picker up to speed in an afternoon, you can deal much more effectively with a fluid labor pool.<\/li>\n<li><strong>Helps you identify performers faster.<\/strong> It&#8217;s critical to know when a new employee may or may not work out. Simpler systems help you understand that faster so you can deal with the situation as needed.<\/li>\n<\/ol>\n<p>When you&#8217;re faced with a fluid employee pool and a large picking operation, this kind of simplicity must be built into the process.<\/p>\n<h3>#3: Do what you can to deal with the churn<\/h3>\n<p>Most distribution centers and order picking companies have significant turnover issues. Automation and process can only do so much, so you should engage in development programs, employee recognition, retention programs and other processes to stabilize your work force.<\/p>\n<p>You will probably never have the stability you&#8217;d like to have in this kind of business, but it&#8217;s worth improving. Some things you can do to help your people stay include <a href=\"https:\/\/www.cisco-eagle.com\/blog\/2015\/05\/07\/incentive-programs-for-warehousing-manufacturing\/\">incentive programs<\/a>, worker development processes\u00a0and other means to help people stay with you rather than jump for the first dime an hour raise. Your goal is to make it a hard decision for a good worker to leave your company for similar work down the street.<\/p>\n<h4>Some tips for retaining an order picking workforce<\/h4>\n<ul>\n<li><strong>Provide training:<\/strong> people like to be engaged in training that helps them improve and potentially move up. HR experts point to training as one of the best ways to improve your workforce while building loyalty and raising morale.<\/li>\n<li><strong>Responsibility:<\/strong> The employee who wants to be responsible for more is exactly the type you want to retain.<\/li>\n<li><strong>Solicit input:<\/strong> People want to work better, and allowing them to contribute to the process helps them do that. Most people enjoy having a say in how the work is done, and they will often improve the process.<\/li>\n<li><strong>Information:<\/strong> People like to understand more about the business. Aside from a retention strategy, understanding makes people better workers.<\/li>\n<li><strong>Build a professional work force:<\/strong> Every company has that core of people who <em>&#8220;just get it&#8221;,<\/em> and need to be nurtured to help you bring new workers up to speed. Identify these high performers and be sure to retain them. Make them your aces, your trainers, your go-to pros.\u00a0This professional core can help you get new employees quickly\u00a0 up and running.<\/li>\n<\/ul>\n<p>Dealing with the fluidity of an order picking labor force is always an issue (maybe one of the central issues) for any distribution operation, but is particularly difficult in omnichannel operations where order volumes are high and demand is strong. A combination of automation, HR processes and internal training can help you overcome these issues. Just like a fast-food company, you should be able to get workers to speed quickly\u2014and replace them as quickly, if needed.<\/p>\n<h3>More information<\/h3>\n<ul>\n<li><em><a href=\"https:\/\/www.wsj.com\/articles\/e-commerce-driving-new-regional-distribution-hubs-1432227873\">E-Commerce Driving New Regional Distribution Hubs<\/a> <\/em>&#8211; Wall Street Journal<\/li>\n<li><a href=\"https:\/\/www.cisco-eagle.com\/blog\/2014\/02\/12\/quick-guide-to-order-picking-methods-productivity\/\"><em>How Does Your Order Picking Productivity Stack Up?<\/em><\/a> &#8211; Cisco-Eagle<\/li>\n<li><a href=\"https:\/\/www.cisco-eagle.com\/blog\/2016\/08\/12\/in-tight-labor-markets-how-can-warehouses-thrive\/\"><em>In Tight Labor Markets, How Can Warehouses Thrive?<\/em><\/a> &#8211; Cisco-Eagle<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Order picking operations in today&#8217;s rapid, ecommerce-driven market are faced with increasing demand and customer expectations on one side, and a fluid labor pool on the other. This isn&#8217;t dissimilar to the labor challenges experienced by fast food companies.\u00a0What can you do to cope with this?<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[288],"tags":[708,162,725],"series":[],"class_list":["post-12628","post","type-post","status-publish","format-standard","hentry","category-order-picking","tag-automation","tag-labor","tag-robotics"],"acf":[],"aioseo_notices":[],"publishpress_future_action":{"enabled":false,"date":"2027-04-15 20:55:56","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"category","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.cisco-eagle.com\/blog\/wp-json\/wp\/v2\/posts\/12628","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cisco-eagle.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cisco-eagle.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cisco-eagle.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cisco-eagle.com\/blog\/wp-json\/wp\/v2\/comments?post=12628"}],"version-history":[{"count":43,"href":"https:\/\/www.cisco-eagle.com\/blog\/wp-json\/wp\/v2\/posts\/12628\/revisions"}],"predecessor-version":[{"id":34091,"href":"https:\/\/www.cisco-eagle.com\/blog\/wp-json\/wp\/v2\/posts\/12628\/revisions\/34091"}],"wp:attachment":[{"href":"https:\/\/www.cisco-eagle.com\/blog\/wp-json\/wp\/v2\/media?parent=12628"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cisco-eagle.com\/blog\/wp-json\/wp\/v2\/categories?post=12628"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.cisco-eagle.com\/blog\/wp-json\/wp\/v2\/tags?post=12628"},{"taxonomy":"series","embeddable":true,"href":"https:\/\/www.cisco-eagle.com\/blog\/wp-json\/wp\/v2\/series?post=12628"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}