{"id":2208,"date":"2012-07-13T16:04:25","date_gmt":"2012-07-13T21:04:25","guid":{"rendered":"http:\/\/www.cisco-eagle.com\/blog\/?p=2208"},"modified":"2023-06-11T11:48:34","modified_gmt":"2023-06-11T16:48:34","slug":"conveyor-down-in-the-2nd-shift-on-a-holiday-eve","status":"publish","type":"post","link":"https:\/\/www.cisco-eagle.com\/blog\/2012\/07\/13\/conveyor-down-in-the-2nd-shift-on-a-holiday-eve\/","title":{"rendered":"Conveyor Down in the 2nd Shift, On a Holiday Eve"},"content":{"rendered":"

This note came to us regarding one of our Service & Maintenance<\/a> clients, a major retailer distribution operation in Dallas, TX, and the experience it had with our technician. With a power conveyor out during the evening, the night before a holiday, he needed fast assistance.<\/strong><\/p>\n

 <\/p>\n

\u201cTuesday night (July 3) we experienced a significant conveyor failure on night shift. The belt on a straight conveyor section leading into a critical area had broken and wrapped around the drive unit. A huge mess on the night before a holiday.”<\/p>\n

<\/p>\n

\u201cI inspected the belt and saw that it wasn\u2019t something we could easily fix on our own. It needed expert repairs. I called Cisco-Eagle and left message requesting a tech for emergency service.<\/p>\n

\u201cWhile the line was down, our people moved sections of flexible conveyor<\/a> into place to bypass the dead power conveyor.<\/p>\n

A call for help<\/h4>\n

\u201cCisco-Eagle returned my call, and I explained the problem,” the facility manager explained. “The dispatcher said he\u2019d send a technician. I called back\u00a0 to ask for an ETA. The tech was on his way, but had to stop and pick up a belt splicer in case it was needed. He estimated 60-90 minute to get here.<\/p>\n

\u201cThe technician arrived to begin repairs. He removed the cover, chain, sprocket and dust pan underneath. He unwound belt from drive roller, repositioned and re-pinned the belt. End splices were intact and did not require re-splicing or extensions. The belt was good did not need to be replaced. Less than an hour after he arrived, he had the conveyor running again.<\/p>\n

\u201cI want to recognize that your technician, Ben, did an outstanding job resolving the issue. I appreciate his skills and sense of urgency.<\/p>\n

\u201cImpact to production was just 30-45 minutes lost.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

This note came to us regarding one of our Service & Maintenance clients, a major retailer distribution operation in Dallas, TX, and the experience it had with our technician. With a power conveyor out during the evening, the night before a holiday, he needed fast assistance.   \u201cTuesday night (July 3) we experienced a significant […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[288],"tags":[],"series":[],"class_list":["post-2208","post","type-post","status-publish","format-standard","hentry","category-order-picking"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t