![\"Tina](\"https:\/\/images.cisco-eagle.com\/blog\/wp-content\/uploads\/2026\/05\/Employee-Spotlight-Tina-Brooks.jpg\")
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In this edition of the Employee Spotlight, we talk with Tina Brooks, newly promoted Director of Inside Sales.<\/p>\n
We caught up with Tina to discuss her unexpected path to Cisco-Eagle, what it means to lead a team she wants to think of itself as a resource, and why this place still feels like home after all these years.<\/p>\n
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Before I came to Cisco-Eagle, I worked for a company that refurbished old dot matrix printers. It was a very small team, a very fast-paced environment, but there was nowhere for me to go.<\/p>\n
One of my favorite coworkers there happened to be the sister of a salesperson here at Cisco-Eagle. He had posted on social media that they were looking to fill a position, and she thought, \u201cThis will be great for Tina.\u201d She cared about me more than she cared about her own work environment.<\/p>\n
It\u2019s interactions with a ton of people: customers, vendors, salespeople, and accounting. The primary function of inside sales is communication. Communicating with all parties involved creates good experiences for the customer. Typically, we\u2019re entering orders, answering phone calls, answering emails, and trying to squeeze in some education along the way.<\/p>\n
Yesterday, for instance, I was able to speak with a manufacturer and get some education on how one of their products is assembled. I love those little pockets of the day where I get to take in information I didn\u2019t have before.<\/p>\n
I really want inside sales to view themselves as a resource. It\u2019s not just sitting and entering data all day. We are typically the first people the customer contacts when there\u2019s an issue with an order, and I want us to own that.<\/p>\n
I want to move away from \u201cThis is how it\u2019s always been done\u201d and move toward \u201cLet\u2019s collaborate.\u201d I want us to take ownership of our work and view each other as teammates, and to dig deeper into what\u2019s in front of us.<\/p>\n
My garden. To really recharge, it\u2019s typically my backyard with my chickens and my garden.<\/p>\n
Absolutely. We\u2019re not making decisions so executives can drive a fancy car; we\u2019re making decisions to secure our own future within this company. When I\u2019m weighing an important call, I\u2019m thinking about what\u2019s going to benefit the company, because that benefits me too.<\/p>\n
It changes how you interact with customers. You\u2019re not some big-box retailer where it doesn\u2019t matter if the customer is happy, because they\u2019ll come back regardless. You must carry the mindset that this is your personal customer. If this were your own business, where you paid the bills, how would you handle the situation? That\u2019s the kind of mentality I like to be around.<\/p>\n
For me personally, Cisco-Eagle is life-changing. I knew when I came here that this was home, that this was where I wanted to finish out my working years and retire. This was never just a job for me. I have made so many extremely valuable relationships in my life here, and my life would be so different without those relationships that I’ve met and built from working here. So to me, Cisco-Eagle has become my family.<\/p>\n
Even with all the changes we\u2019ve experienced, it is still my safe place, my steadiness. There are a multitude of people within Cisco-Eagle I can go to for support. Again, to me personally, Cisco-Eagle is family.<\/p>\n","protected":false},"excerpt":{"rendered":"
In this edition of the Employee Spotlight, we talk with Tina Brooks, newly promoted Director of Inside Sales. We caught up with Tina to discuss her unexpected path to Cisco-Eagle, what it means to lead a team she wants to think of itself as a resource, and why this place still feels like home after […]<\/p>\n","protected":false},"author":21585,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4],"tags":[],"series":[],"class_list":["post-34283","post","type-post","status-publish","format-standard","hentry","category-news"],"acf":[],"aioseo_notices":[],"publishpress_future_action":{"enabled":false,"date":"2027-05-19 10:28:59","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"category","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.cisco-eagle.com\/blog\/wp-json\/wp\/v2\/posts\/34283","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cisco-eagle.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cisco-eagle.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cisco-eagle.com\/blog\/wp-json\/wp\/v2\/users\/21585"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cisco-eagle.com\/blog\/wp-json\/wp\/v2\/comments?post=34283"}],"version-history":[{"count":10,"href":"https:\/\/www.cisco-eagle.com\/blog\/wp-json\/wp\/v2\/posts\/34283\/revisions"}],"predecessor-version":[{"id":34294,"href":"https:\/\/www.cisco-eagle.com\/blog\/wp-json\/wp\/v2\/posts\/34283\/revisions\/34294"}],"wp:attachment":[{"href":"https:\/\/www.cisco-eagle.com\/blog\/wp-json\/wp\/v2\/media?parent=34283"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cisco-eagle.com\/blog\/wp-json\/wp\/v2\/categories?post=34283"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.cisco-eagle.com\/blog\/wp-json\/wp\/v2\/tags?post=34283"},{"taxonomy":"series","embeddable":true,"href":"https:\/\/www.cisco-eagle.com\/blog\/wp-json\/wp\/v2\/series?post=34283"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}