Customer Service Associate - Little Rock, AR
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Cisco-Eagle is a material handling systems integrator and distributor. We provide conveyor systems, automated storage and retrieval systems, robotics, palletizers, storage racks, shelving, mezzanines, security cages, dock equipment, and other products used in warehousing, distribution and manufacturing.
Cisco-Eagle offers an excellent salary and benefits package, along with an enjoyable and rewarding company culture. Benefits include: paid vacation. 401(k) plan, medical insurance, profit sharing plan and an employee stock ownership plan (ESOP). This is an excellent career opportunity for the right candidate to join our fast-growing Little Rock based office team. Our commitment is to provide you with exceptional training and support to fast track you to a successful career.
Position: Customer Service Associate, Little Rock, AR
The candidate will work collaboratively with our customers, vendors, and sales associates. Activities include managing customer information, inquiries (telephone, fax, email), lead management and routing, basic proposal preparation, order entry, and subsequent order tracking.
Our primary incoming Little Rock phone line is answered by the Customer Service Associate, who becomes our voice to Cisco-Eagle’s customer base. Must be an effective verbal communicator with a commitment to customer satisfaction.
Potentially engage in all aspects of an order’s life cycle, including but not limited to, lead development, quotation, order entry, customer acknowledgements and post-sale activities (purchase orders, change orders, cancellations, and freight issues). Most of these activities are in collaboration or support of the outside sales team.
Oversee day to day operations of the Little Rock facility.
Become proficient in the use of our primary software applications; Microsoft CRM and Microsoft Dynamics SL (our enterprise application).
Work within a continuous improvement, collaborative environment to achieve individual, team, and corporate goals.
- Experience in a phone-based sales environment communicating effectively with customers
- Fluent in Windows-based applications
- Comfortable with basic math and pricing/discounts concepts
- High level of organization, attention to detail and accuracy
- Resourceful in supporting internal and external customer expectations.
Background check required.