Returns Policy

What is the return policy?

Cisco-Eagle approval is required prior to any return. We will issue a return authorization to you after we have approved the return. Many of our vendors charge restocking fees for returned hardware; we will inform you of any applicable fees or restrictions on returning equipment at the time of the return request. In general, we ask that:

• You contact us when you realize the product must be returned and get authorization.
• Items are returned in original crate if possible, along with the return authorization.
• Return shipments must be prepaid. All collect shipments will be refused and returned to you.

Where do I get a return authorization?

Send an email to 24hours@cisco-eagle.com. Indicate your order number and reason for the return request. We will process the request and contact you with the appropriate information as soon as possible.

What is Cisco-Eagle's Order Cancellation Policy?

Cancellations can be made in writing prior to item shipment. You can fax your cancellation notice to 972-406-9577 or email it to 24hours@cisco-eagle.com. Please include your order number (if you have it), your name, and telephone number. We will contact you to confirm the cancellation. For some products, cancellation may involve restock or other applicable fees. When you make your order, please inquire as to the cancellation policy for that particular product.