All items are priced FOB (Free On Board) at the point of origin unless otherwise specified. Wherever appropriate we ship UPS. Overnight and other special shipments must be cleared in advance with our customer service representatives. All other shipments will ship by your preferred motor freight provider or we can provide you a quotation for freight from our motor freight shippers. We do not ship prepaid & add.
If you specify your own freight carrier, all products ordered will be shipped freight collect with the freight carrier you specify. Your freight carrier will bill you for the cost of shipping according to their terms of service.
We provide online freight quotes within the catalog and the shopping cart. If an item can ship by UPS, the UPS ground shipping cost is quoted. If you should need expedited delivery, please contact us for a quotation.
Motor freight shipments are quoted using pricing from our freight integrator. Please be aware that we can not provide online quotes for shipments greater than 10,000. If your requirement weighs more than 10,000 lbs, please contact us.
For shipping outside the United States, fees related to customs are not included.
We need to know the following things about your ability to receive a shipment if your order isn't a parcel shipment such as UPS or FedEx Ground (many of our items do not qualify for package shipment):
You are responsible for receiving the delivery at your facility. Receiving a truck without a dock can change your freight rate. We are here to assist you, so if you have questions, let us know.
Freight classes as shown are a motor freight industry standard which classifies freight according to weight and volume of space taken in the truck. Shipping charges are determined by the freight class. Should you wish to get your own freight quotation, you will need to provide your carrier with the freight class to obtain a proper quotation.
Typical FOB points are listed for each product. FOB points indicate where the product will typically ship from. At times, we may ship from alternate warehouses to get you the best possible freight rate.
Typically we ship FOB origin, indicating that once the product is loaded on the truck, the end user now has title to the product, and is responsible for shipping charges and any freight claims should damage occur. Should any freight damages occur, you must note it on the bill of lading and file a claim with the freight company.
We provide a Typical Lead Time for each product. This is the amount of time in days it typically takes to ship that particular product. It does not include transit time. Transit time is the time in transit from the warehouse to your location, and will vary depending on where the product ships from, and how it is shipped.
We may be able to ship faster than the typical time, and at times it may take a bit longer. Either way, our representatives will inform you of the anticipated ship time at the time of order.
Still have questions? Email 24hours@cisco-eagle.com