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Exceptional Customer Service
Everyone touts their customer service, but it's impossible to know how you'll be treated in advance
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Service flows from people, resources, and processes
A core principles is continuous improvement. We invest in our people and systems. We stumble, but we will always own it, and more importantly, we work on our ways to improve it. We put our customers' voices out front so we can demonstrate where we are, and where we are going in the future. We thrive on feedback and take it to heart. We invest in our exceptional employee-owners and empower them to ensure your best experience.
Service, Transparency and Accountability
- Exceptional service is more than great attitudes. It's people, processes, training, resources and information—and it's never by accident.
- Our customer service teams design processes and measurements to make sure we're always improving.
- We're looking for ways to make sure our customers are happy.
- All employee-owners receive detailed and ongoing customer service training. We know that empowered people armed with good information will make decisions that serve our customers best.
Our customers do the talking
We survey our customers and publish the actual results—something none of our competitors do. Whether we shined or slumped, you get the information up front.
- We solicit ratings and reviews through a verified partner, TrustSpot. Once a customer reviews us, we have no control of what is said or the ratings. It's all public—positive or negative. https://trustspot.io/store/Cisco-Eagle
Download Why Choose Cisco-Eagle?
Why are we the right fit for you and your material handling requirements?