FAQ: Pallet rack systems in Dallas & North Texas

What areas does Cisco-Eagle's Dallas team serve for pallet rack installations?
Cisco-Eagle designs and installs pallet rack systems throughout Texas and nationwide, with experienced design and implementation personnel based in Dallas for service in DFW and across Texas. Because our Dallas office is our headquarters, local customers have quick access to our specialists, sales teams and inventories.
We'll help you specify, lay out and install a rack system that meets your storage density, strategic and safety goals.
What are the lead times for pallet rack systems in Dallas and North Texas?
- Since we stock pallet racks in Dallas, we can ship in a day, depending on quantities and applications.
- For engineered dynamic systems like drive-in, pushback, or pallet flow systems, timelines depend on application and scope. We can start the specification process for dynamic racks very quickly.
- Larger projects may extend lead due to sourcing and inventory level factors.
Do you provide on-site consultations?
Absolutely. We specialize in hands-on, in-person service that helps our customers achieve their goals.
Our Dallas-based team provides on-site consultations, walk-throughs, and design services throughout all of Texas and nationwide. We'll help you measure, specify and design the best option for your operation based on your needs and situation. This is a critical phase of pallet rack projects where our team meets you, discusses your needs and finds the best solution.
What makes Cisco-Eagle a better pallet rack source than forklift dealers?
Most forklift dealers consider racks an "allied product", which means it's a sideline to the more important work selling and maintaining forklift fleets. Cisco-Eagle's team is focused solely on your warehouse layout, processes, and safety. We're not selling the rack as a sideline--it's a core business.
Secondly, we have more breadth. We integrate rack storage systems with the rest of the operation. That means seeing the operation from a strategic viewpoint: how does the rack system integrate with your shipping and receiving operation? How does it work with the production side? Where does it interface with other storage or product movement systems? We think about and consider these factors in a way forklift dealers mostly cannot.
We're also well-versed with dynamic systems, and that requires racking systems expertise that many forklift dealers or used providers can't match. Some of them rely on manufacturers to provide engineering services, rather than their own personnel. We provide this design and specification service with local personnel in DFW.
What's the difference between Cisco-Eagle pallet rack solutions and other distributors and integrators?
We bring scale, experience and resources most distributors can't match.
- We have a full stocking warehouse in Dallas. Most integrators don't bother with a warehouse at all. We're the only Dallas area distributor-integrator who stocks Steel King pallet rack inventory in significant amounts.
- But it's also scale: We've been the nation's best-selling distributor for Steel King racks for years. We've won the company's most valuable dealer too many times to count. The scope of our experience helps our customers find the right solution faster.
- We're the only Dallas area that provides a quick-to-use selective rack calculator and online resources like our pallet rack blog and downloadable guides. We have all of our stock always updated on our website with full ecommerce options for thousands of pallet rack components and full rack systems. Most distributor-integrators rely on canned ecommerce or don't bother at all.
- Experience matters, too. And not just a couple of people--an entire team right in DFW. We've implemented rack projects in every U.S. state and multiple countries. If you have an integrated network, we can serve all your locations.
- We have some people with longer experience than most other competitors' companies have existed at all.
- We're the only integrator in the area with a field services team focused only on material handling equipment, including racks.
How does the Dallas office handle permitting and fire-code compliance?
We can manage permitting or advise when it is needed, including sprinkler clearance, flue space, and other code requirements in alignment with applicable building and fire codes.
Read more: Cisco-Eagle's extensive guide to pallet rack permitting and code compliance

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