You placed your order and the freight truck just drove up to the dock. As you watch, workers unload the new equipment while the truck driver waits, clipboard in hand, for you to sign off on the delivery.
Stop. Don’t sign the bill of lading just yet.
Freight Claims: What to do, When to do it
October 6, 2014
by Scott Stone
Tags: freight claims, shipping policies, damaged goods, damage claim, freight deliveries
Posted in Docks & Shipping|
9 Ways to Reduce Product Damage in Your Warehouse
February 16, 2012
by Scott Stone
In warehouse & manufacturing operations, things get broken. They break in a number of ways, and it’s expensive. You’ve probably seen product broken or damaged in amazing and improbable ways if you’ve been in this business for any length of time. We had a client once buy a bunch of mismatched, used industrial shelving (not from us), only to see it collapse and dump thousands of tiny aircraft components on the floor. It had to be swept up and discarded since it was all mixed up and visually impossible to sort.
Those are extraordinary examples, but everyday inventory damage that cost “only” a few hundred or thousand dollars can savage your bottom line.
Tags: inventory control, damaged goods, warehousing, customer service, product damage
Posted in Warehousing & Distribution|