Cisco-Eagle Logo

Customer Retention and Your 3PL

March 14, 2017

picking warehouse 3PL

The biggest measure of success for a 3PL company – really, for any business – is the ability to retain existing customers while attracting new clients.  We all know it’s harder to attract new customers than it is to keep existing clients from being enticed to try another 3PL competitor, so it’s smart to strive for ways to provide more value. By targeting increased attention to providing on-time information, improving customer service, and utilizing user-friendly technology, your 3PL can help prevent existing customers from moving towards the competition.
Read the rest of this entry »

Tags: , , , , , ,
Posted in Warehousing & Distribution|

How Dock Operations Improve Customer Service

January 10, 2017

flexible conveyors at dock door service

A loading dock is like a football center: It touches the ball every play, but gets no glory when things go well.

Almost all warehouses and manufacturing facilities induct and ship out almost everything through the dock area.  Your shipping and receiving areas are the conduit between your operation and the world beyond. Finding ways to improve operations in the dock area can yield positive results for almost any business. Whether your operation processes 10 pallets or 10,000 packages a day, you can improve the entire operation by optimizing dock operations.

Read the rest of this entry »

Tags: , ,
Posted in Docks & Shipping|

9 Ways to Reduce Product Damage in Your Warehouse

February 16, 2012

crushed box

In warehouse & manufacturing operations, things get broken. They break in a number of ways, and it’s expensive. You’ve probably seen product broken or damaged in amazing and improbable ways  if you’ve been in this business for any length of time. We had a client once buy a bunch of mismatched, used industrial shelving (not from us), only to see it collapse and dump thousands of tiny aircraft components on the floor. It had to be swept up and discarded since it was all mixed up and visually impossible to sort.

Those are extraordinary examples, but everyday inventory damage that cost “only” a few hundred or thousand dollars can savage your bottom line.

Read the rest of this entry »

Tags: , , , ,
Posted in Warehousing & Distribution|

Read our customer reviews