E-commerce customers are increasingly comfortable with a buying experience that includes easy, free and frequent returns. Returns—and the issues involved with them—are nothing new for retail and e-commerce distribution, but the “new normal” of frequent returns offers 3PLs that can leverage their reverse logistics capacity a significant competitive advantage over competitors who can’t adapt to the new reality.

While some companies consider reverse logistics a necessary evil, those with well-managed returns programs can increase overall efficiency and profitability  while satisfying customers and increasing loyalty. They find ways to resell more returned products, and are able to dispose of or restock what they can’t resell more efficiently and with less environmental impact.

What are some ways to increase your returns capacity?

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You’ve heard this pitch before: If you just implement this software, or that machinery, or hire my consultant, or buy into this other program, you’ll realize amazing gains. You’ll be more productive; more accurate; you’ll work less hours. Things will be great.

You may really need to expand your facility, or install expensive new WMS software or add high levels of automation, but it’s always worth checking on process or facility layout changes before you take the plunge. What are some areas you should consider?

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Forklifts dominate OSHA’s annual list of safety violations, so it’s no mystery why industrial companies are always searching for ways to improve safety.

Safety-conscious operations are integrating safety lights and sensors to help reduce pedestrian/forklift accidents. These systems usually detect traffic (people and forklifts),  and  then deploy visual and/or audible warnings to the driver, the pedestrian, or both. When it comes to visual warnings, some are ceiling-hung, others at eye level, and others are shot onto the floor. What placement works best, and why?

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As the “greatest supply chain expo on earth,” ProMat is an opportunity to discover the latest manufacturing, distribution, and supply chain solutions to move your business forward. This year, the show featured four keynotes on new ways to drive productivity, in addition to more than 100 show floor seminars on autonomous vehicles and sustainable facility solutions.

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As your 3PL grows and attracts more clients, products, and infrastructure, your product movement and storage capacity won’t be able to keep up with the increased volume. Growth is a great problem to have, but it’s still a problem.

Intelligent warehouse automation is an effective way to create better flow, enhance efficiency, ramp up throughput, reduce errors and improve your processes.  Introducing automated systems into your current warehouse environment can produce drastic reductions in time spent on certain day-to-day activities.

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In Logistics Management Magazine’s 2017 Warehouse/DC survey, there isn’t a lot that will surprise people on the front line of order fulfillment, storage, logistics and distribution management. As it has been for a while, e-commerce is driving the train, and its effects cascade into the rest of the business.  What are the major takeaways?

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Light-directed picking is the heavyweight champion when it comes to productivity gains, order picking speed, increased accuracy, and ease of operator development.

Because it’s 100% hands-free and requires no headpiece, it’s also highly flexible for many challenging fulfillment operations. We’ve compiled ten ways to analyze your operation to determine if these systems would be a fit for you. Obviously, more specific information will be needed, but this should get you started.

We spoke with Lightning Pick’s Dave Broadfoot about the best ways to ensure you are making a good pick-to-light decision.

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The biggest measure of success for a 3PL company – really, for any business – is the ability to retain existing customers while attracting new clients.  We all know it’s harder to attract new customers than it is to keep existing clients from being enticed to try another 3PL competitor, so it’s smart to strive for ways to provide more value. By targeting increased attention to providing on-time information, improving customer service, and utilizing user-friendly technology, your 3PL can help prevent existing customers from moving towards the competition.
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You see them all over the place in warehouses these days – the ubiquitous blue forklift light gliding over the floor ahead of or behind a lift truck as it winds its way between rack rows, down aisles, across docks, and out of trailers. A wide variety of choices are available, including many inexpensive imports with a bewildering number of dense specifications. How can you tell the difference?

Let’s break down the ways you can avoid the “bargain” light that could cost you plenty.

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Above: SAS Automation standardized bag-gripper

Palletizing is a standard material handling application for industrial robots, and bag palletizing is one of the most typical applications. Why? Because bag palletizing is simpler and easier than case palletizing. If your operation requires bag stacking/pallet loading – and you want to improve speed, reduce mistakes, and create a more ergonomic system, here are the things you need to know.

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