E-commerce customers are increasingly comfortable with a buying experience that includes easy, free and frequent returns. Returns—and the issues involved with them—are nothing new for retail and e-commerce distribution. The “new normal” of frequent returns offers 3PLs that can leverage their reverse logistics capacity a significant competitive advantage over competitors who can’t adapt to the new reality.

While some companies consider reverse logistics a necessary evil, those with well-managed returns programs can increase overall efficiency and profitability while satisfying customers and increasing loyalty. They find ways to resell more returned products, and can dispose of or restock what they can’t resell more efficiently and with less environmental impact.

What are some ways to increase your returns capacity?

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You’ve heard this pitch before: If you just implement this software, or that machinery, or hire my consultant, or buy into this other program, you’ll realize amazing gains. You’ll be more productive; more accurate; you’ll work less hours. Things will be great.

You may really need to expand your facility, or install expensive new WMS software or add high levels of automation, but it’s always worth checking on process or facility layout changes before you take the plunge. What are some areas you should consider?

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Forklifts dominate OSHA’s annual list of safety violations, so it’s no mystery why industrial companies are always searching for ways to improve safety.

Safety-conscious operations are integrating safety lights and sensors to help reduce pedestrian/forklift accidents. These systems usually detect traffic (people and forklifts),  and  then deploy visual and/or audible warnings to the driver, the pedestrian, or both. When it comes to visual warnings, some are ceiling-hung, others at eye level, and others are shot onto the floor. What placement works best, and why?

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Adjustable workstations make operations like packing, picking, assembly and inspection safer, more comfortable and more productive because they easily let operators work in the ergonomic “golden zone” suitable for their own needs – the same station can be used by someone 6’4″ as someone 5/2″ on multiple shifts, or if the load or work varies in height, like multiple sized boxes or various motors that may be different sizes. These workbenches are adjustable, usually by crank or by powered switch or pushbutton. What might suit you best?

That said, having to utilize a crank to adjust the height is inherently counter to the fundamentals of ergonomics, and it’s slow. To combat this, consider electric adjustable workstations, which provide multiple advantages over their cranking counterparts.

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Years ago, during a busy time at one of our warehouses, an intruder entered our building through an open dock door and proceeded to steal things from some offices. Thankfully, nobody was harmed and nothing was really lost, but the incident underlined the need to control access to our facility while still letting fresh Spring air flow. To prevent intrusions and still allow easy access, there are some options for warehouses and manufacturing facilities with large dock doors.

Since 87% of warehouse inventory losses occur at warehouses and shipping yards, dock doors – and the way they are guarded – play a critical role in overall security.

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I always look forward to the annual DC Velocity/WERC (Warehousing Education and Research Council) distribution center metrics survey, which provides insight into what measurements are most critical according to DC managers. These concerns have shifted over the years, but perhaps never so significantly in a single year as 2017’s survey, with topics like “on time shipments” falling out of first place for only the second time.

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As the “greatest supply chain expo on earth,” ProMat is an opportunity to discover the latest manufacturing, distribution, and supply chain solutions to move your business forward. This year, the show featured four keynotes on new ways to drive productivity, in addition to more than 100 show floor seminars on autonomous vehicles and sustainable facility solutions.

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It’s a good time to be in the third party logistics business. 3PLs are in demand with no end in sight as the warehousing industry copes with higher volumes, increasing e-commerce demands and challenging customer expectations.

This gives 3PL operators with a unique opportunity to build lasting relationships with key customers, suppliers, and retailers of their choice. However, this can also lead to an increased demand for quality service from warehouses and fulfillment centers. In order for 3PLs to succeed in this new environment, they must be ready to face increasing levels of customer and prospect expectations.

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As your 3PL grows and attracts more clients, products, and infrastructure, your product movement and storage capacity won’t be able to keep up with the increased volume. Growth is a great problem to have, but it’s still a problem.

Intelligent warehouse automation is an effective way to create better flow, enhance efficiency, ramp up throughput, reduce errors and improve your processes.  Introducing automated systems into your current warehouse environment can produce drastic reductions in time spent on certain day-to-day activities.

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The National Fire Protection Association (NFPA) has long required that pallet rack flue space should remain clear at all times so that any fires can successfully vent up rather than out, allowing sprinkler systems to activate faster. This vertical rise also helps slow fire spreading horizontally through a rack system. Flue space compliance is increasingly important to insurers and operators of warehouses and other industrial facilities. What can you do to help reduce issues with flue space obstruction?

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